Insurers race into ChatGPT while agent rules stay silent

Published on August 28, 2026

A third of insurance customers using AI to research coverage are already choosing third-party tools over their insurer's own. Liberty Mutual is now writing new business inside ChatGPT. The commission question - who gets paid when the sale never touches an agent - has no regulatory answer

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RT Specialty promotes John O'Marra to regional director as property market demands fast decisions

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O'Marra adds regional authority on top of his New York office presidency. For retail brokers routing complex property placements through RT Specialty, that means a specialist with two decades in high-severity risk now has broader reach to act on them

Why Every Commercial-Lines Agency Needs AI Risk Fluency

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Over the past year, artificial intelligence has quietly moved from experimentation to everyday business operations. Companies have formalized their AI use for everything from drafting client communications, automating workflows, analyzing financial data, supporting hiring decisions, and accelerating customer service. In …